FAQs

All of the information you need to make your session fun, memorable and stress free is listed on this page.  But if you need extra help, don't hesitate to contact us!

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WEDDING

We've learned a few things while shooting many weddings.  We'd love to share these thoughts with you, so your special day documented in photos is just as beautiful as it was in living color. 

MATERNITY & NEWBORN

Capturing pregnancy plus baby's first days is a labor of love for any photographer.  Sessions while pregnant and with your newborn will be heartwarming and magical when you follow our tips!

CAKE SMASHER

First birthdays are a milestone worth capturing! To get the best images possible, we've listed some tricks to make the session a piece of cake. Pun intended!!

FAMILIES & CHILDREN

A picture is worth 1,000 words and nothing says LOVE better than a beautiful image of family and children.  Make the most of your session by following our helpful guide.

HIGH SCHOOL SENIOR

In the blink of an eye, your baby is ready to graduate! Make the most of this fun time with killer senior pics! We have the tips to make their session stress free. We promise!


general faqs

BOOKING A SESSION

  • What types of sessions do you offer?

We offer a wide variety of sessions for families, children, high school seniors, businesses & more. Learn all about our different sessions here.

  • How can I book a session?

Contact us here for current and future availability. You can also call or email us: (314) 540–5127 / info@photogenicsonlocation.com

  • How can I confirm that my session is booked?

Once we find a time that works, we will email you all of your booking information (contract and invoice), as well as a session guide to help prepare you for your session!  

  • Do you travel?

Of course! (our name says it all!) There is a mileage surcharge for those in the St. Louis, St. Charles, and Hermann areas.  

  • What is included in the session fee & payment and when are fees due?

The session fee includes shooting and post processing, an online proofing gallery, and the digital images per session. This session amount is due in full at the time of booking in order to guarantee your appointment date and time.

  • What is your cancellation policy?

In the event of absolute cancellation by the client, the session fee is non-refundable.  However, we understand that life and weather are unpredictable. If you have to cancel for sickness, we ask you let us know ASAP and we can reschedule when everyone is feeling better. Outdoor shoots offer the best available light and surroundings for your precious portraits.  But if Mother Nature threatens to rain on our parade, don't worry. there are two options.  PLAN A:  When it is obvious a dire weather forecast is right for a change, we will call and reschedule.  PLAN B: Alternate, available indoor venues.  

PREPARING FOR YOUR SESSION

  • We've never had professional portraits taken before.  What can we expect?

Expect to have fun!  Your session will be relaxed and casual.  This is how memories are made!  No waiting in line, rushed sessions, cheesy props or forcing family members to pose perfectly.  Life is hardly perfect!  Personalities should shine through your images!  And while everyone is dressed up and looking nice, why not make a day of it?  Plan an outing afterward to continue the fun and make the time extra memorable.

  • What should I wear to my session?

The LEARN MORE buttons above give clothing advice and examples of colors/patterns that work well for each session type.  Check out our suggestions on Pinterest, too!  Also, decide before the shoot what look you are trying to accomplish.  Where in your home will your portraits be displayed?  If in a more formal room, be sure everyone's clothing is coordinated to this look.  If the room is less formal and more "family", keep this in mind as well.

  • Where are sessions held?  Can I choose a location?

You can absolutely select a setting, hence the name Photogenics on Location!  You can pick between nature, urban and studio sessions.  For nature and urban varieties, we encourage you to choose a spot that reflects your family's personality and where you will be comfortable.  There is no such thing as an "ugly" location.  We find beauty everywhere, even in some surprising sites such as old barns, dumpsters, graffiti walls, etc.  The location doesn't necessarily have to be pretty at every corner. For full-family and senior sessions, outdoor locations are recommended.  Sessions also may be photographed inside and outside our natural light studio in Downtown Washington.   Luckily, our studio is located in a beautiful place and we can move inside and outside quickly to cool down or warm up for small amounts of time! 

  • I was thinking of bringing a family heirloom to our session.  Is there a way to include it?

Feel free to bring any items that really reflect your life or are sentimental.  This includes pets too!  Just about anything can be included in your photo.  We also have lots of props, stools, benches, chairs, etc for your use as well.

  • Will I own the copyright of my images?

Photogenics on Location, as well as the client, will own the rights. Only purchased images may be used by the client. A photo credit is recommended to preserve copyrights and protect your images from third parties.

AFTER YOUR SESSION

  • What is a Sneak Peek?

We work quickly, and we will post a sneak peek to Facebook, Instagram and/or Twitter as we go through the session to prepare for editing.

  • Does the session fee include editing?

Basic light retouching is included in your session fee.   After we go through your photos, we will select all of the best ones and color correct and/or crop them.  We won't over-edit, but this process enhances your images and brings out our creativity!  If you require any cosmetic retouching such as color changes, digital slimming, wrinkle reduction, teeth whitening, etc, it will be billed at an hourly rate.

  • When will my proofs be ready and how do I view them?

Your proofs will be uploaded to an online gallery within a few days after your session, although it could be longer during busy seasons or for newborn sessions.  Your online gallery will stay active for 10 days. You can share your gallery with friends, download proofs, and view your photos from any device.  You will receive the images electronically or on a USB drive, depending on your selections. All unordered images will be purged after 30 days.

  • Do you only offer digital images or can you provide other products using my selected photos?

We don't want you spending a fortune for your memories, so once we turn over images, we will give lab suggestions for prints in various sizes and materials that are just as inexpensive as local chain stores, but the quality is so much better! Your images will be high-resolution to ensure the best quality.  We take pride in keeping up with current trends for specialty products that produce memorable gifts and keepsakes.  Here are a few of our favorites!

  1. Amazing Albums:  Custom accordion albums are perfect gifts for the friend or family member who has it all!  Each little book is printed on a long accordion sheet and snaps securely with a magnet for easy portability.  Displays up to 12 unique images.
  2.  Canvas Coffee Table Books:  Page upon page of your beautiful pictures in a professionally designed book for everyone to see.
  3.  Canvas Storyboards:  This one-of-a-kind stylish art piece is a generous 16x20 canvas that shows off six of your favorite images.  We will personalize the storyboard with name(s) and date, and finish it with a protective coating to ensure this keepsake lasts forever.
  • Will I own the copyright of my images?

Photogenics on Location, as well as the client, will own the rights and are protected under copyright law. Only purchased images may be used by the client. A photo credit is recommended to preserve copyrights and protect your images from third parties. Screenshots and use of images on social media or in any other way is forbidden without written consent or copyright purchase.